Job Requirements§ Represent hotel by soliciting, responding to and negotiating with persons requiring, but not limited to, large and complex group accommodations with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales§ Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues§ Write Proposals and/or contracts to advise prospective account or group about rate, meeting space, and/or banquet date availability. Develop and quote prices for the same§ Negotiate contracts with customers and commission agreements with third party agencies§ Ability to complete a contract in compliance with all checklists, standards and hotel policies§ Utilize discretion and authority to negotiate contracts and commit company with customers and establish agreements with vendors§ Develop sales plans and strategies to meet or exceed established revenue and room night goals§ Courteously answer incoming phone calls from persons inquiring about the rental of guest rooms and/or meeting space and/or the purchase of on-site (hotel) catering; assist supportive staff with answering of telephones, respond emails, maintaining sales files, etc.§ Qualify customer, either inquiry related or driven by solicitation, for strategic buying needs and uncover personal buying needs§ Compile and/or manage the preparation of reports pertaining to the development/performance of the assigned markets and/or accounts that are not limited to the annual and monthly Forecast in order to reach the department budget§ Assist in establishing pricing strategy for groups in conjunction with Director of Sales and Revenue Manager and/or Revenue Director§ Managed the assigned market segment and/or Accounts to achieve/exceed the revenue and goals assigned as well as the hotel budget§ Engage in the solicitation efforts through effective oral and written communication while managing RFP/leads and rate negotiation process to ensure acceptance and proper positioning of hotels versus competition§ Actively participate and complete the preparation of the annual Sales Marketing Plan and Business Plan. Execute initiative and outlined; implement strategies/tactics to offset changes in markets, economy or driven by the competitive set§ Partner with operations departments to ensure full participation in servicing accounts§ Engage in outside sales activities to discuss business opportunities and entertain customers in assigned markets (percentage of travel dependent on specific market). Participates in Trade Shows, Blitz, Telemarketing, industry and customer events when required§ Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, and any other meeting related, etc.§ Conduct site inspections and property tours with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities§ Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations§ Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Internet and Extranet, Delphi, OnQ, etc.§ Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials§ Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, etc.§ Provide training for administrative/coordinator support and/or other team member as required§ Interpersonal skills to deliver outstanding guest serviceAny other tasks assigned by General Manager or Director of Sales or Director of Sales & MarketingWork ExperienceMinimum of two years of college level courses with an emphasis on business or communications required.Bachelor’s degree in Hotel Management, Marketing or Communications or Business Administration is preferred.Requires a minimum of two-year experience in Hotel Group Sales. Previous experience in sales or event planning preferred.Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
