Service Scheduling Coordinator (Solar)
Freedom Forever
- Barceloneta, PR
- Permanente
- Tiempo completo
401K
Medical Reimbursement Accounts (HSA & FSA)
Employee Assistance Program
Employee Discounts
$50k Life Insurance covered 100% by Freedom Forever
Paid Time-Off
Opportunities for professional development and advancement
Supportive and collaborative work environment***Residential Solar***POSITION SUMMARY:The Service Scheduling Coordinator will work to ensure our customer's solar equipment is working properly by scheduling service appointments in a timely manner. They will also work with the other members of the Service Team to ensure the schedule is always up to date with availability and we are assisting with special requests for our colleagues and customers.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Manage & track project deliverables and timelines as well as communicate with customers to keep them fully informedWorks with leaders and the Service Team through calls, email and meetings to ensure calendars are up to dateMonitor and action the backlog for their assigned region on a daily basisAssist with escalated customers in working with other departments to find resolution to concernsResolve customer complaints or concerns by addressing concerns and working with other teams to find resolutionCoordinate with many departments dailyPerform other duties as assignedQUALIFICATION REQUIREMENTS:Education & Certifications:High School Graduate or GEDExperience:Previous solar experience preferred but not required2+ years of administrative or customer support experience preferably from relatable industryKnowledge, Skills & Abilities:Bilingual- English & SpanishMust be proficient at multitasking and problem solvingExcellent organizational skills requiredExcellent telephone skills requiredProficiency in Outlook and One Note required; Preferred ability in PowerBIExcellent written and verbal communication skills requiredExcellent customer service skills requiredDiscretion and confidentialityPHYSICAL DEMANDS AND ABILITIESRegularly spend long hours sitting and using office equipment and computersRegularly move from sitting to standing positions effortlesslyRegularly spend long hours in intense concentration reviewing and entering information into a computerRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesFrequently bend to file and maintain filesOccasionally lift 5-10 poundsTRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites.Debido a la naturaleza de este puesto, los antecedentes penales pueden tener una relación directa, adversa y negativa con cada una de las funciones enumeradas, lo que podría dar lugar a la retirada de una oferta condicional de empleo.Freedom Forever es un empleador que ofrece igualdad de oportunidades. De acuerdo con la ley aplicable, prohibimos la discriminación contra cualquier solicitante o empleado por cualquier motivo legalmente reconocido, que incluye, entre otros: condición de veterano, condición de miembro del servicio uniformado, raza, color, religión, sexo, orientación sexual, identidad de género, edad (40 años o más), embarazo (incluido el parto, la lactancia y las afecciones médicas relacionadas), origen nacional o ascendencia, condición de ciudadanía, discapacidad física o mental, información genética (incluidas las pruebas y las características) o cualquier otra consideración protegida por la ley federal, estatal o local. Nuestro compromiso con la igualdad de oportunidades en el empleo se aplica a todas las personas involucradas en nuestras operaciones y prohíbe la discriminación ilegal por parte de cualquier empleado, incluidos los supervisores y compañeros de trabajo.
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