Associate, Remote Network (Temporary-Sales)

• Promote and/or sell OFG banking/financial services and products, campaigns, special projects and Marketing events by phone or digital media to current clients as well as cold calling to potential customers.
• Ensure quality in all inbound and outbound calls to provide constructive feedback, ensure compliance requirements, and ensure customer satisfaction.
• Promote cross sell products and profiling in inbound and outbound calls.
• Prepare reports requested by Sales Manager and ensure that these are rendered on a timely basis and with the required quality level.
• Verify and provide feedback on the experience using all applications, such as downtime, access and other system performance problems.
• Update customer’s contact and demographic information in the bank core system.

• Explain, and apply department standards, policies, procedures, and criteria when interviewing individuals to collect information and screen for services.
• Other duties may be assigned.

• Bachelor’s degree in Business Administration or related fields required.
• One (1) year of experience in retail sales required. One (1) year of experience in a call center highly desirable.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Excellent consulting, sales, and interpersonal skills.
• Fully bilingual - English and Spanish (verbal and written) required.
• Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
• Demonstrated assertiveness in oral and written communications with internal and external stakeholders.
• Proficiency in MS Office (Word, Excel, Outlook) and other business applications required.
• Availability and flexibility to adhere to branch schedule and operations.

Oriental Bank