The Opportunity: Oversees the day-to-day operational objectives within the equipment and instruments (E&I) services function through the supervision of a team of E&IS technicians. Sets daily priorities and objectives for the team, and ensures the successful execution of operational plans and results. Identifies and implements enhancements to work methods, driving improvements in the efficiency and effectiveness of the job area. Addresses challenges and issues like client complaints, and monitors other performance indicators to ensure E&I services comply with customer's and departmental standards. Collaborates with internal and external stakeholders to exchange information, engage others, and ensure alignment and support across the function.What we’re looking forBachelor’s degree in Engineering, Electronics, Instrumentation, Chemistry, or related technical discipline, preferred5+ years of experience in field of service calibration, instrumentation, or technical maintenance3+ proven leadership experience managing or supervising technical teams, preferredBilingual (Spanish and English), preferredValid Driver’s license, requiredKNOWLEDGE SKILLS AND ABILITIESStrong background in supporting operations within regulated industries, including pharmaceutical, biotechnology, or medical device environmentsIntermediate computer skills (Office 365)Knowledge in calibration and instrumentation software: Empower, LIMS, and GMARS to support service operations, data management, reporting, and compliance activities in regulated environmentsAbility to handle technical tools and equipment related to calibration and maintenance activitiesLeadership and team developmentCustomer Relations managementTechnical troubleshooting and instrumentation expertiseOperational planning and resource managementAnalytical thinking and problem solvingRegulatory and quality compliance awarenessStrong communication and interpersonal skillsHow you will thrive and create an impactLeadership & Team Development▪ Supervise, mentor, and develop a team of service technicians.▪ Establish clear performance expectations and conduct regular performance evaluations.▪ Promote a culture of accountability, safety, and continuous improvement.▪ Identify training needs and support technician certification and technical development.▪ Participate in recruiting, onboarding, and retention strategies for technical talent.Service Operations Management▪ Plan and coordinate daily service operations including calibration, maintenance, repair, and installations.▪ Optimize technician schedules, workload distribution, and resource utilization.▪ Ensure adherence to service procedures, safety protocols, and operational standards.▪ Monitor service performance and implement corrective actions when necessary.Customer Experience & Relationship Management▪ Maintain strong relationships with key customers within pharmaceutical, biotechnology, and regulatedindustries.▪ Serve as escalation point for complex service issues.▪ Participate in customer meetings to review service performance and address improvement opportunities.▪ Ensure timely resolution of customer complaints and service issues.Technical Oversight▪ Provide advanced technical guidance on troubleshooting, diagnostics, and equipment repairs.▪ Ensure technicians follow proper calibration and testing procedures aligned with manufacturerspecifications and metrology standards.▪ Support complex technical interventions when required.Quality, Compliance & Safety▪ Ensure compliance with GMP, ISO standards (including ISO 17025 where applicable), and internal qualityprocedures.▪ Maintain accurate documentation of service activities and calibration records.▪ Support internal and external audits and ensure corrective actions are implemented.Operational Performance & KPI Management▪ Monitor and analyze key service metrics such as: Service productivity, Equipment uptime, Turnaroundtime, Customer satisfaction and Quality indicators▪ Develop and implement improvement initiatives to enhance operational performance.Business Support & Strategic Contribution▪ Identify opportunities to improve service delivery and operational efficiency.▪ Support business development initiatives by identifying service opportunities with existing customers.▪ Contribute to strategic initiatives that strengthen the service organization.▪ Performs other duties as assigned.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information about equal employment opportunity protections, please view the Know Your Rights .Privacy Policy:We will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us. Please for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
