It Technician
Bio-Nuclear Of Puerto Rico
- San Juan, PR
- Permanente
- Tiempo completo
JOB TITLE: Information Technology Technician
DEPARTMENT / UNIT: Administration / LabInfo
IMMEDIATE SUPERVISOR: Administration Manager
CLASSIFICATION: Non-ExemptNATURE OF THE POSITION
Provide technical support in hardware and software to internal and external clients.ESSENTIAL DUTIES AND RESPONSIBILITIESCommunicate with the client and/or personnel who initiated the service call or ticket to identify and diagnose software issues and determine if the service will be provided remotely or on-site.
Answer phone calls from clients and internal staff to provide timely guidance and support.
Provide technical support (troubleshooting) based on the identified issue.
Maintain effective communication with technical personnel from other companies to consult on issues identified while providing technical support to clients.
Perform software and hardware installations for internal and external clients within the defined time frame.
Upload upgrade and update modules to clients' respective folders to ensure optimal system performance.
Create user accounts and passwords for access to program modules.
Install interfaces and perform testing of data exchange between the analyzer and the system.
Stay up to date on the latest technological advancements and offer recommendations to improve departmental processes.
Prepare and submit a detailed report daily, or as required, summarizing the tasks completed during the day or assigned period.
Prepare, document, and submit user manuals, process guides, and/or procedural documents as assigned, for the implementation of new technologies.
Provide technical support for handling, resolving, and documenting issues, inquiries, and other matters related to technology and information systems.
Maintain responsible, honest, timely, professional, and courteous communication with supervisors, coworkers inside and outside the department, clients, consultants, contractors, and any other individuals involved in the performance of duties.
Actively contribute to cultural transformations and support the company's mission and vision by exemplifying through performance and behavior the philosophy of a culture of efficiency, Bionuclear's values, and principles of high-quality internal and external customer service.INCIDENTAL DUTIES AND RESPONSIBILITIESComplete the work order form corresponding to each billable service rendered.
Open and close service tickets for client interactions.
Assist with answering incoming calls to the main line.
Stay updated on the latest technological advancements, changes, and developments relevant to the position and the industry.
Attend and participate in meetings, presentations, and professional development activities as required.
Perform other duties as needed.ACADEMIC PREPARATIONAssociate's degree in Information Systems, Computer Science, or a related field, plus the experience indicated below; or
Bachelor's degree, plus the experience indicated below.PROFESSIONAL EXPERIENCEMinimum of one (1) year of experience as an Information Technology Technician, Information Systems Technician, or similar roles.
Minimum of three (3) years of experience as an Information Technology Technician, Information Systems Technician, or similar roles.OTHER REQUIREMENTS
Valid driver's license.JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job:Excellent listening, verbal, and written communication skills in both Spanish and English
Knowledge of LAN and WAN networks
Strong general diagnostic skills for equipment and software
Proficiency in installation and configuration of hardware and software
Good organizational, prioritization, coordination, and time management skills
Excellent customer service, professional demeanor, and interpersonal skills
Availability to work on holidays, weekends, and extended hours as necessary
Willingness to travel throughout the Island of Puerto Rico
Ability to provide clear instructions and effectively share knowledge
Ability to work in a team environment
Ability to work under pressure
Ability to manage multiple tasks simultaneously and meet deadlines
Strong focus on goal and objective achievement
Capacity to exercise discretion and maintain confidentiality
Excellent emotional self-management
Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook)DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the complexity level of the functions assigned to this position. This content should not be interpreted as an exhaustive inventory of all functions, tasks, and responsibilities of the position. Additional duties may be assigned or current ones modified as determined by the company."We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.""Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.""EEO/Affirmative Action for Veterans/Workers with Disabilities"
Buscojobs