Housekeeping Coordinator/Inspector

• Responsible for assigning and distributing rooms to the cleaning team.
• Evaluate shift assignments and prioritize the workload.
• Answer phone calls within Hyatt’s standards, responding to requests professionally as stipulated in the company/hotel telephone etiquette procedure.
• Answer all phones, use the two-way communication system, and generate computerized reports to ensure department compliance with service standards.
• Manage and resolve guest complaints related to cleanliness in a timely and professional manner.
• Manage early arrivals, special requests, VIPs, room moves, reservations, and early departures, providing continuous updates for inspectors and cleaning supervisors.
• Regularly inspect guest rooms and public areas to ensure cleanliness and presentation standards are maintained.
• Train cleaning staff in proper cleaning techniques, use of equipment, and cleaning products.
• Supervise the inventory and replenishment of cleaning supplies and equipment as needed.
• Maintain accurate records of team productivity, inspection reports, and other documents related to the housekeeping department.
• Identify and report any issues or defects in rooms, equipment, or cleaning supplies.
• Provide feedback and guidance to cleaning staff on areas for improvement and ensure corrective actions are taken.
• Participate in relevant meetings for the position.
• Perform all tasks and duties assigned by their immediate supervisor, as well as additional responsibilities required by the position.

• High school diploma and/or university studies.
• Full proficiency in English and Spanish.
• Minimum of 1 year of experience in housekeeping and/or related field.
• Customer service-oriented.

Hyatt