Adjuster (Call Center) - Bilingüe

• This position also requires you to work sitting down and using telephone equipment all the time.
• Flexibility to work weekends, extended hours, and holidays is also required if necessary.

• Contact customers by phone to encourage and secure payment of delinquent accounts.
• Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
• Provides orientation to the customer concerning payment alternatives, debt restructuring, and obtaining a payment promise.
• Follows up on payment promises.
• Receives payments and posts the amount paid to the customer account.
• Records information about the financial status of customers, updates demographic information, and the status of collection efforts.
• Traces the customer to a new address by inquiring at the post office and other locations.

• Ability to identify the client's problems and necessities and offer different alternatives and solutions.
• Excellent interpersonal skills and can work in groups.
• Ability to manage difficult situations with clients.
• Communication skills spoken and written in Spanish and English.
• Ability to establish priorities and work on multiple tasks at the same time.
• Ability to work under pressure and meet deadlines.
• Customer service skills.
• Knowledge of rules and regulations applicable to the collection of money.
• Ability to influence others, reach agreements, and handle difficult situations with clients.

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