Food & Beverage Supervisor

• Achieve the established goals for total customer satisfaction in Food and Beverage under the standards of the company.
• Stay alert to scores on different platforms, including restaurant satisfaction surveys.
• Establish and maintain communication with the F&B management team of Envision and BEO Meetings regarding event changes.
• Manage the Envision platform and provide updates.
• Manage all incoming and outgoing mail from the F&B management office.
• Support in maintaining and/or restoring relationships with key suppliers to improve purchasing power and sponsorship opportunities.
• Attend necessary meetings, such as F&B, BEO, Culinary, Department meetings, and Lineups. Take minutes and distribute them to the entire F&B department.
• Actively participate in training provided or assigned.
• Coordinate interviews for the Food and Beverage department.
• Extract daily reports as required by operations.
• Perform any other duties as requested by the management.

• Degree in Business Administration and/or qualification in Hotel Management or Culinary School.
• Proficiency in English and Spanish.
• Minimum 2 years of experience in restaurants (breakfast, lunch, dinner, buffet presentation, and beverage knowledge) and staff supervision.
• Must be proficient in Windows operating systems.
• Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Hyatt