Technical Business Analyst

• Collaborate with government clients to gather, analyze, and document complex business and system requirements, translating them into detailed functional specifications and user stories.
• Act as a liaison between clients and technical teams to ensure mutual understanding of requirements and provide ongoing support.
• Provide strategic consultation to stakeholders and leadership, aligning system capabilities with business objectives and compliance standards.
• Identify and recommend system enhancements or new features based on client feedback, industry trends, and product expertise.
• Serve as the escalation point for critical or at-risk client accounts, addressing support issues promptly and effectively.
• Partner cross-functionally with engineering and product teams to escalate and resolve high-impact client issues, bugs, and advanced technical challenges.
• Proactively identify at-risk clients, initiate early engagement, and collaborate with internal teams to ensure client satisfaction.
• Mentor junior analysts and foster a culture of continuous improvement and knowledge sharing.
• Stay informed on industry trends, government regulations, and emerging technologies to guide solution design and client strategy.
• Communicate clearly and professionally with stakeholders at all levels, including executives, technical teams, and end users.
• Perform additional duties related to project delivery, client engagement, or internal initiatives assigned by leadership.
• Resolve support requests in accordance with established guidelines and service level agreements.
• Apply advanced SQL skills to investigate and resolve complex support cases efficiently.

• 5+ years of experience in business analysis, systems implementation, or consulting, with a strong focus on government or public sector projects.
• Expert-level understanding of ERP systems and enterprise platforms, including finance, HR, procurement, and case management modules.
• In-depth knowledge of public sector regulations, compliance standards, and operational frameworks.
• In-depth knowledge of Puerto Rico governmental accounting laws, regulations, and standards.
• Advanced proficiency in business process modelling, requirements elicitation, and translating complex business needs into actionable technical specifications.
• Highly skilled in Microsoft Office Suite, especially Excel (pivot tables, macros), Word, PowerPoint, and Outlook; familiarity with Microsoft Project and Access is a plus.
• Strong analytical and problem-solving capabilities, with a focus on data-driven decision-making and continuous process improvement.
• Bilingual fluency in English and Spanish, with proven ability to communicate effectively across diverse stakeholder groups.
• Demonstrated leadership and mentoring experience, guiding junior analysts and contributing to team development and performance.
• Self-starter with excellent time management skills, able to prioritize and manage multiple initiatives in a remote-first, fast-paced environment.
• Willingness to travel for on-site client engagements across Puerto Rico and other regions as needed.
• Solid understanding of SQL and database concepts, with the ability to collaborate effectively with technical teams on data-related initiatives.
• Professional, adaptable, and client-focused, with a commitment to excellence under pressure and during periods of change.
• Ability to navigate ambiguity and manage multiple priorities effectively.
• Excellent written and verbal communication skills, including customer-facing interactions.
• Willingness and ability to drive within Puerto Rico and conduct in-person customer visits. This role requires regular local travel and on-site customer engagement across Puerto Rico.

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

• We bring in special guests from time to time to discuss issues that impact our employee

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.

• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.

• Work From Home Reimbursement - Support a productive home office environment.

• Private health, vision, dental and life insurance - 100% Employer-Paid. Comprehensive coverage for you and your family.

• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

• Pension Plan and Retirement options

• Online Learning Platforms - Fuel your professional development.

• Competitive Salary & Bonuses - Your contributions are valued and rewarded.

Granicus