It Support Specialist

Congar International - Itb Brands - Cayey

  • Cayey, PR
  • Permanente
  • Tiempo completo
  • Hace 6 días
*IT Infrastructure & Support**Job profile summary:* The Cayey IT Support Specialist will be responsible for managing and supporting IT infrastructure at the manufacturing facility in Puerto Rico. This role ensures high availability and performance of local IT systems, including end user computing, network infrastructure, wireless systems, printers, teams meeting rooms, and local server environments. The IT Support Specialist serves as a key liaison between site operations and global IT teams, providing hands-on support and leadership in a matrixed organization. We are expecting a strongly developed skillset*Principal Accountabilities:*
  • Provide on site IT support and infrastructure operations for the manufacturing plant
  • Local Site management of end user devices (Windows, iOS, mobile platforms)
  • Local Site Management of Network infrastructure (Cisco switches/routers, Fortine firewalls, wireless access points)
  • Provide Local hands on and engagement on maintenances of globally managed assets
  • Management of Local servers (Windows Server, Hyper-V, storage systems)
  • Support of Microsoft Teams meeting room technologies including Polycom
  • Support and configuration of printers and peripheral devices including integrations with software such as PaperCut
  • Act as the primary technical interface for global IT teams managing platforms such as Azure, M365, and enterprise applications
  • Provide mentorship and guidance to staff or contractors
  • Maintain and optimize asset inventory, lifecycle management, and hardware/software standards
  • Oversee vendor and contractor activities related to IT installations and repairs
  • Ensure compliance with corporate safety, environmental, and cybersecurity policies
  • Document and improve support processes, contribute to knowledge base, and lead root cause analysis efforts
  • Support business continuity and disaster recovery planning at the site level
  • Participate in regional and global IT initiatives and represent site IT needs
  • Places software and hardware into production and maximizes its use by training users & answering questions.
  • Provides first level support and hands on resourcing
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Maintains a support documentation for local specifics and regional standards.
  • Liaising with Global and Regional peers & vendors
  • Evaluates system potential by testing compatibility of new programs with existing programs.
  • Performs computer configurations and installation of computer and network equipment with configuration in alignment with company standards.
*Additional Information:*
  • Maintains historical records by documenting hardware and software changes and revisions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Actively maintains and grows professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Complies with all FDA Regulations for the Tobacco Industry
  • Keeps areas clean and organized following the 6S principles.
  • Complies with safety and security regulations.
  • Meets each of the Environmental Policy and Company Commitment requirements and thus promote the preservation of the environment and natural resources.
*Key Relationships:*
  • Internal: All employees, supervisors and managers
  • External: Suppliers, vendors and contractors
Education & experience
  • BS IT Engeneering, Administration of Information Technology or Information Systems
  • 3 years' experience in a Help Desk or similar position.
  • Problem Solving
  • LAN Knowledge, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, Proficiency in PC's and Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing
  • A+, N+ Certification is a plus but not required
  • Familiarity with operating in alignment with ITIL Version 3 or 4
Certifications
  • ITIL Certification
Language Skills:
  • Bilingual (Spanish and English)
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Knowledge in programing languages such as UB Net, MS Access and SQL
Math Skills:
  • Ability to work with mathematical concepts such as probability and statistical data
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Computer Skills:
  • Knowledgeable of QAD systems, Workday, Microsoft Office Suite, Visio and other related software's
  • Windows 10 configuration
  • Supports for copy, printing and fax machines
Other Skills and Abilities
  • Ability to apply common sense understanding to carry out instructions furnished in written and in oral
  • Ability to communicate to all levels including management in person or telephone to provide information, feedback and advice
  • Ability to relate with people and build constructive relationships
Physical Requirements:While performing the duties of this Job, the employee is regularly required to sit ad use hands to finger, handle or feel. The employee is frequently required to stand and walk.Specific vision abilities required by this job include close vision.Job Environment:While performing the duties of this Job, the employee regularly works in an office environment with some exposure to a manufacturing environment.*WE ALL BELONG*ITG Brands and ITG Cigars are equal employment opportunities providers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Job Type: Full-timeBase Pay: $45, per yearBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance
Work Location: In person

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