FEMA - Disaster Relief -PR 2024
Atento
- Puerto Rico
- Permanente
- Tiempo completo
- This position is a remote - work at home, Customer Service position.
- Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information • Utilize standard technology such as telephone, email, and web browser to complete work tasks • Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers • Assist callers • Refer escalated calls as needed to supervisor
- At least six (6) months of customer service/secretarial/telemarketing experience required • Ability to speak and read English clearly, professionally, and fluently • Ability to type a minimum of 20 WPM (words per minute) • Ability to pass a federal background check • Ability to comply with moderate computer usage • Ability to work nights and weekends, as well as overtime and/or holidays as needed • Experience with and/or ability to use call center telephony equipment • Call center experience preferred, but not required
- Hardwired internet (ethernet) connection • Internet download speed of 15mbps or higher required (you can test this by going to www.speedtest.net) • Private work area and adequate power source • All equipment will be provided by Atento but must be picked up in our physical offices located in Caguas, Ponce, Mayaguez, Puerto Rico