Analyst, Retail Channels (Data Analyst)

• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop reporter and dashboards to provide visibility of key performance indicators impacting customers experience and compliance with SLAs.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Acquire data from primary or secondary data sources.
• Identify, analyze, and interpret trends or patterns in data sets.
• Filter and “clean” data.
• Work with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.
• Monitor performance indicators patterns and trends.
• Follow up on compliance with Service level agreements and first contact resolution based on data review.
• Provide service levels insight and advocates for improvements.
• Other duties maybe assigned.

• Bachelor's degree in Project Management, Engineering, Project Management or related field required.
• Three (3) years of experience in a data analyst or similar position required. Experience in a financial services company is highly desirable.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Fully Bilingual – English and Spanish (written and verbal) required.
• Proficiency in MS Office (Word, Excel, Outlook) and other business applications required. Knowledge in Power BI, SQL and other reporting systems are highly desirable.
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions.
• Excellent communication skills and the ability to work collaboratively and effectively with diverse staff, colleagues, and clients.

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental Bank