Field Service Manager

BMA Group

Bayamón, PR
Autónomo
Tiempo completo

Hace 16 días

Job DescriptionField Service ManagerThe Field Service Manager will be responsible for managing a territory of clients, conducting on-site assessments and training, specifically in the areas of food safety and brand protection practices. They will examine food safety practices, employee/customer safety, customer service quality, and facility cleanliness in a variety of food retail establishments, providing quality assessment data for comprehensive custom reports to our clients. Success in this role will depend on the ability to deliver each client fast, personalized, and reliable service.Responsibilities:- Complete food safety audits, routine equipment maintenance, supermarket staff training, on-site chemical product demonstrations, as well as inventory management and reasonable order recommendations during each customer visit.
- Meet with store management to provide feedback and findings after completing store survey/audit and make recommendations for improvement.
- Ensure correct product usage through a scientific process and achieve high-level outcomes in cleanliness and food safety control.
- Ensure proper deployment solutions at customer facilities.
- Provide product training for customers and guide them on correct usage, reasonable ordering, and inventory management.
- Establish and maintain good relationships with store customers and operational support partners, and immediately communicate any issues encountered during store service.
- Provide prompt and positive feedback on their requirements to achieve customer satisfaction.
- Effectively manage equipment installation in new stores and complete it on time; promptly and quickly complete emergent maintenance tasks.
- Achieve sales targets and customer service through personalized value delivery and sales strategies.
- Achieve broad customer satisfaction at all levels of store customers through timely and considerate communication.
- Plan and execute an efficient daily route to maximize effectiveness and productivity.Minimum Requirements:- Experience working with food audits/quality.
- Availability to travel to the Caribbean islands.
- Bilingual Spanish/English (Essential).
- Valid driver's license.
- Degree in Food Engineering, Food Chemistry, Agronomy, or related fields.
- Availability for handling emergency calls as per client needs.Desirable Knowledge:- Use of tools such as wrench, screwdriver, hammer, drill, or willingness to learn - installation of dosing equipment and maintenance.
- PC and Microsoft Office proficiency.
- Field sales experience (preferred).
- Professional experience in a food service, hospitality, or supermarket environment (preferred).
- Knowledge of food safety.
- Strong sense of service and cordiality.
- Excellent personal presentation.
- Good oral and written communication (essential).
- Proactivity in problem-solving.
- Proven ability to deliver results and possess a strong competitive desire.
- Excellent planning and organizational skills. High degree of self-management.
- Desirable certification in a recognized food safety and hygiene program (e.g., ServSafe, Safe Mark).

BMA Group

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