Onboarding Specialist
Infopáginas
- Guaynabo, PR
- Permanente
- Tiempo completo
- In charge of the entire onboarding process of a new client of the company.
- Ensure the successful creation and publication of all the client's digital products; working hand in hand with the Production and Sales Department.
- Develop and create products and multimedia content, for print and digital media.
- Explain to each new client the products and services acquired to understand their specific needs.
- Create New Tickets and monitor Active Tickets to ensure their completion and deliver for the client’s review.
- Responsible for creating concise, catching, and innovative headlines and body copy oriented at the client’s needs.
- Consistently brainstorming and collaborating with the team for new ideas and strategies.
- Creation and delivery of first products (website/ GBC/ GMB/ Video Montage/ profile).
- Pass on all relevant information related to the case with detailed and complete information.
- Other related functions can be assigned.
- Bachelor’s in Digital Marketing, Creative Writing, English, or related field preferred.
- Minimum two (2) year direct experience writing for advertising/marketing agencies, public relations, media, or journals.
- Previous experience in sales and customer service.
- Excellent verbal and written communication skills both in English and Spanish.
- Creative and innovative thinker and planner.
- Confident in producing work across multiple platforms.
- Familiarity with keyword placement, analysis, and SEO.
- Able to multitask, prioritize, and manage time efficiently.
- Proficient computer skills, including Mac and cloud-based office software.
- Good interpersonal skills and communication with all levels of management.
- Able to work in a fast-paced environment.
- The ideal candidate will have a positive attitude and be a problem-solver.