OT/IT Systems Support Specialist

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  • San Juan, PR
  • Permanente
  • Tiempo completo
  • Hace 27 días
Job DescriptionThe OT/IT Systems Support Specialist provides first and second line support for digital and operational systems across Inteldot's client environments. This role assists in system monitoring, incident resolution, user management, and documentation under the guidance of senior administrators and functional leads.The position offers exposure to technologies such as MES, Data Historians, Process Control Systems, ERP, and infrastructure platforms, supporting organizations across different industries, including Life Sciences and other related sectors. This is an excellent opportunity for professionals to develop expertise in OT/IT managed services within a structured, knowledge-sharing environment.Essential Responsibilities
  • Assist in the administration and monitoring of OT/IT systems, including MES, Data Historian, Process Control Systems, ERP, and related applications under senior supervision.
  • Support incident resolution, system troubleshooting, and user account management following standardized SOPs.
  • Provide comprehensive support to service desk requests related to OT/IT systems, ensuring prompt and effective issue resolution.
  • Execute routine system checks, backups, and configuration tasks to ensure system stability and compliance.
  • Support system owners in ensuring expected systems performance.
  • Document activities, system configurations, and incidents in the company's knowledge management system.
  • Escalate technical issues to Functional Leads or senior team members as required.
  • Participate in onboarding and training activities to learn Inteldot's service catalog and multi-client delivery framework.
  • Collaborate with cross-functional team members to support clients across industries, including Life Sciences and other manufacturing environments.
  • Adhere to established service levels, security standards, and quality procedures.
  • Contribute to continuous improvement by identifying recurring issues and sharing lessons learned with the team
Required Skills:
  • Basic understanding of networked systems, operating systems, or industrial applications.
  • Strong analytical, troubleshooting, and critical-thinking abilities for identifying root causes and proposing effective solutions.
  • Willingness to learn regulated environments (e.g., Life Sciences, Manufacturing).
  • Excellent documentation, organization, and communication skills.
  • Ability to follow SOPs and work effectively under supervision.
  • Collaborative mindset with interest in developing technical and client service skills.
Preferred Skills
  • Exposure to systems such as MES, Data Hsitorian, Process Control Systems, or ERP.
  • Familiarity with ticketing or service management tools (e.g., ServiceNow, Jira, Freshservice).
  • Basic knowledge of IT networking, virtualization, or automation systems.
Core Competencies:
  • Teamwork and Collaboration – Works effectively with peers and clients to achieve shared goals.
  • Accountability – Takes responsibility for assigned tasks and commitments.
  • Growth Mindset – Demonstrates curiosity and eagerness to learn new technologies and approaches.
  • Service Orientation – Strives to provide high-quality support to clients and colleagues.
  • Continuous Improvement – Actively contributes to improving processes and service delivery.
  • Analytical & Critical Thinking – Evaluates problems logically, identifies root causes, and applies structured reasoning to develop effective solutions across diverse technical environments.
Education and Experience:
  • Bachelor's degree in Information Technology, or an associate's degree with at least one year of experience in Computer Science or a related field.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Ability to work 12 hours non continuously during on-call service.

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