Room Manager

• Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms operations.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Complete work orders for maintenance repairs.
• Inspect rooms, public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met.
• Communicate additions or changes to the assignment sheets to Housekeeping as they arise throughout the shift.
• Maintain communication with Front Desk staff in reference to VIP guests in house, guest requests, incentive programs, etc.
• Review shift logs/daily memo books
• Conduct daily meetings with all Housekeeping staff.
• Maintain a good attendance record.
• Coordinate with management in training and scheduling.
• Complete safety training and certifications per Marriott and Management Company requirements and ensure all housekeeping staff are properly trained on all safety protocol and Marriott requirements.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Listen and respond appropriately to the concerns of other employees.

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