Front Desk Agent
The Eclipse @ Villa Montana Beach Resort
- Puerto Rico
- Permanente
- Tiempo completo
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries. A strong background in hospitality management is preferred, along with excellent communication skills.*Duties*
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the front desk operations, including check-in and check-out procedures.
- Handle reservations and modifications efficiently using multi-line phone systems.
- Provide information about hotel services, amenities, and local attractions to enhance guest experience.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Conduct night audits as required to maintain accurate financial records.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Previous experience in hotel management or front desk operations is highly desirable.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hospitality software systems is beneficial for efficient operations.
- Excellent phone etiquette and ability to handle multi-line phone systems effectively.
- A background in resort or hospitality settings will be advantageous for this role. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
- Flexible schedule
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