Desktop Technician

• Bachelor's degree in information technology, Computer Science, Electronics, or a related field
• 1–3 years of experience in desktop support or IT helpdesk environment
• Strong experience with Windows OS (Windows 10, Windows 11)
• Experience assembling, disassembling, and troubleshooting PC components (CPU, RAM, HDD/SSD, GPU)
• Prior work experience at client or in client's Industry

• Knowledge of peripherals such as printers, scanners, and monitors
• Proficient in installing and configuring desktop applications (Client Office, Adobe, Google Chrome)
• Experience with antivirus tools and system utilities

• Monitor and manage individual ticket queues to resolve routine desktop issues and service requests
• Troubleshoot hardware, software, and peripheral-related issues
• Escalate complex issues to supervisors or appropriate teams when required
• Ensure compliance with corporate and divisional policies and procedures
• Maintain high levels of customer satisfaction through effective support
• Follow established desktop support practices and standard operating procedures
• Update ServiceNow and other tracking systems in a timely and accurate manner
• Meet defined ticket volume and resolution targets
• Execute computer replacements based on equipment lifecycle/end-of-life schedules

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Inclusive and collaborative work environment

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