It Support Technician
Column Technical Services
- San Juan, PR
- Permanente
- Tiempo completo
Set up and install PCs and monitors for end users.
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup.
Troubleshoot hardware and software issues for computers and other office technology, providing technical support and guidance to users both in person and remotely.
Collaborate with other support groups to restore service and identify problems.
Set up and support various Video Conference and Internet Collaboration meetings.
Document, track, and monitor issues to ensure timely resolution.
Utilize and maintain ticketing and task management tools.
Assist the Helpdesk team with companywide internal employee support.Qualifications:
2 years of experience working with PC hardware and software
Proficient in desktop and laptop computer hardware components, Windows , and Microsoft Office.
Capable of basic troubleshooting of general applications.
Familiarity of Video Conferencing and Collaboration Systems is advantageous.
Strong verbal communication and customer service abilities.
Ability to maintain regular attendance and timeliness.
Ability to adhere to established guidelines, stay organized and complete tasks efficiently.
Self-driven, able to multitask, manage time effectively, and work well within a team or independently.
Capable of lifting and carrying up to 40 pounds (e.g. computer, monitor, miscellaneous. equipment etc.).
Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office.
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