Salesforce Administrator / Application Specialist

San Juan, PR
Permanente
Tiempo completo

Hace 7 días

Job Description:Job Description: Salesforce Administrator / Application Specialist to administer, configure, and support Salesforce solutions, including Sales Cloud and/or Service Cloud.This role is responsible for managing platform operations, implementing enhancements, supporting releases, and ensuring system stability.The position works closely with business and technical teams to deliver scalable Salesforce solutions aligned with business needs and operates independently in a contract, client-facing environment.ResponsibilitiesSalesforce Administration & Configuration

Manage Salesforce users, roles, profiles, permission sets, and access controls

Configure Salesforce components including custom objects, fields, page layouts, record types, and validation rules

Design and implement automation using Salesforce Flow and approval processes

Develop, maintain, and optimize reports and dashboards

Application Development & Lifecycle Management

Participate in all phases of the application development and maintenance lifecycle

Define application scope, objectives, and prepare technical and functional specifications

Translate business requirements into Salesforce and system solutions

Maintain a backlog of enhancements and manage the change request process

Conduct design reviews and support configuration and code reviews

Data Management & Integration

Perform data imports and exports while ensuring ongoing data quality

Support integrations with external systems using APIs or middleware tools

Assess data structures and support data planning initiatives

Release & Environment Management

Manage sandbox environments, deployments, and release processes

Ensure appropriate testing (unit and system testing) prior to production deployment

Maintain development, testing, and production environments

Support & Operations

Troubleshoot system issues and provide end-user support

Coordinate on-call support and ensure effective system monitoring

Maintain overall system stability and performance

Collaboration, Leadership & Documentation

Build and maintain strong relationships with business stakeholders

Facilitate requirements gathering sessions, design discussions, and troubleshooting efforts

Lead small to medium-sized initiatives or enhancements

Mentor team members as applicable

Support vendor evaluations and solution assessments

Document configurations, processes, system changes, and technical designs

RequirementsMinimum of 5 years of experience working with business applications and technical platformsBachelor's degree in information technology, Computer Science, or a related field (or equivalent professional experience)Proven experience as a Salesforce Administrator (Sales Cloud and/or Service Cloud)Experience managing releases, sandbox environments, and deploymentsExperience in data management and data quality practicesExperience supporting integrations with external systemsStrong troubleshooting and application support experienceAbility to work independently in a client-facing, consulting environmentStrong verbal and written communication skills (English required; Spanish preferred)Technical Skills

Salesforce Administration (Sales Cloud and/or Service Cloud)

Salesforce security model (roles, profiles, permission sets)

Salesforce configuration: custom objects, fields, validation rules, page layouts, record types

Automation using Salesforce Flow and approval processes

Reporting and dashboard development

Release and environment management (sandboxes, deployments)

Data import/export and data quality management

API-based integrations and middleware support

Soft Skills

Strong analytical and problem-solving abilities

Excellent communication and stakeholder management skills

Ability to translate business needs into technical solutions

High level of autonomy and accountability

Collaborative mindset with cross-functional teams

Ability to lead discussions, workshops, and small initiatives

Strong organizational and documentation skills

BenefitsWe offer a competitive package with several advantages.â

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