Hotel Front Desk Supervisor

San Juan 901

Puerto Rico
Permanente
Tiempo completo

Hace 6 días

*Now Hiring: Front Desk Supervisor*Are you a natural leader with a passion for exceptional customer service? Do you thrive in a fast-paced environment and have a knack for solving problems? If so, we want you to join our team! We are looking for a dedicated and experienced *Front Desk Supervisor* to oversee our front desk operations and lead our team to success.*About the Role:*As a Front Desk Supervisor, you will be the heart of our operations, ensuring a seamless and welcoming experience for all our guests. You will lead by example, managing daily front desk activities, supervising and mentoring our front desk team, and handling guest concerns with professionalism and efficiency.*Key Responsibilities:*

Supervise, train, and motivate the front desk team to ensure outstanding customer service.
Manage daily operations, including check-ins, check-outs, and guest requests.
Resolve guest complaints and difficult situations with a calm and professional demeanor.
Maintain accurate records and handle billing and payment processing.
Ensure all team members are well-informed of company policies and procedures.
Assist with scheduling, performance evaluations, and team development.

*Requirements:*

Minimum of 2 years of experience in a front desk or customer service role.
Proven leadership or supervisory experience.
Excellent communication and interpersonal skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Proficiency with property management systems (PMS) or similar software.
Availability to work flexible hours, including evenings, weekends, and holidays.
A positive attitude and a commitment to teamwork.

Tipo de puesto: Tiempo completoSueldo: $14.00 - $15.00 la horaDisponibilidad de turnos:

Turno diurno (Obligatorio)
Turno nocturno (Obligatorio)
Turno de madrugada (Obligatorio)

Lugar de trabajo: Empleo presencial

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