Monitoring and Tools Analyst
Abarca Health
- San Juan, PR
- Permanente
- Tiempo completo
- Install, configure, and maintain the tools used by the organization for monitoring, alerting, notifying, and diagnosing issues.
- Configure and continuously improve the instrumentation of our infrastructure and applications.
- Collaborate with the software engineering teams to better instrument and monitor application features before they are released.
- Monitor vendor information to ensure tools are updated, secured, and optimally implemented as they change.
- Work with the IT Service Operations teams and organizational leaders to produce meaningful visualizations of the monitoring metrics.
- Provide regular updates and reports associated with SLA adherence.
- Create, update, and maintain the documentation of current and new tools.
- Bachelor's degree or Master's Degree in Computer Engineering, Computer Science, Information Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
- 3+ years of experience within an IT Operations Support team maintaining the surveillance and monitoring tools or related roles.
- Experience with network infrastructure, network hardware, server operating systems (Windows and Linux), server hardware, server storage, relational databases (MS SQL Server, MySQL, or others) as well as Eventlogs and Syslogs.
- Experience with SNMP and WMI for obtaining metrics and with concepts associated with Web Applications.
- Experience visualizing data.
- Experience with of monitoring tools such as Dynatrace, App Dynamics, Datadog, Splunk, New Relic, Solarwinds, PagerDuty, Evolvenor SCOM.
- Availability to work rotating or irregular shifts, including weekends and certain holidays, per business or operational needs.
- Excellent oral and written communication skills.
- We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only).
- Must be able to access and navigate each department at the organization's facilities.
- Sedentary work that primarily involves sitting/standing.