At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.Job SummaryIn this role, you will support the execution of transportation and warehousing related activities of Global Logistics, Air, Ocean, Road, Parcel, and Warehousing operations. The focus will be on coordinating tasks in support of efficient and consistent logistics operations and support processes. The role is responsible for ensuring Global Logistics provides effective support to internal and external stakeholders.Essential Duties and Responsibilities
Works with West sites and 3rd party service providers to resolve issues and questions that arise regarding day-to-day logistics execution
Responsible for tracking and tracing global shipments ensuring goods are moving according to contracted transit times and escalating potential late shipments to applicable stakeholders and transport partners to ensure we have proactive visibility. Works with Global Logistics team members on resolutions to minimize compliance exposure and optimize costs
Initiates freight claims with applicable logistics partners ensuring proper investigation and reimbursements are received timely
Assists with identifying and rectifying billing and invoice issues
Maintain and, as necessary, retrieves required records relating to transportation and warehousing affairs
Assists with gathering data for use in transport analysis and setting up new storage locations
Maintain a listing of dangerous good materials and their associated shipping requirements and restrictions
Other duties as assigned
Additional ResponsibilitiesEducation
Associate's Degree in Business, International Trade, Logistics or other relevant field, or equivalent related experience required
Work Experience
No min required or a maximum of 3 years of related experience required
Preferred Knowledge, Skills and Abilities
Awareness of high-level transportation and warehousing industry standards
Awareness of IncoTerms (2010 and 2020)
Strong learning and analytical ability
Strong communication skills
Ability to work with and within global cross-functional teams
Strong intercultural skills to facilitate successful interactions in international markets
Ability to work within a remote or matrix organization with limited daily oversight
Able to support and contribute to Lean Sigma programs and activities towards delivery of the set target
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company's safety and quality policies
License and CertificationsTravel Requirements5%: Up to 13 business days per yearPhysical RequirementsSedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.Additional Requirements
Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
Read and interpret data, information and documents
Must maintain the ability to work well with others in a variety of situations
Must be able to multi-task, work under time constraints, problem solve, and prioritize
Ability to make independent and sound judgments
Observe and interpret situations, analyze and solve problems
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.
