Oficinista (Servicio Al Cliente)
Empower Human Resources
- Caguas, PR
- Permanente
- Tiempo completo
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer support. This role involves engaging with clients to address inquiries, resolve issues, and ensure a positive experience with our services. Multilingual candidates are highly encouraged to apply, as we value diverse communication abilities.*Duties*
- Provide excellent customer service through various channels including phone, email, and chat.
- Assist customers with inquiries regarding products and services, ensuring all questions are answered accurately and promptly.
- Handle outbound calling to follow up on customer feedback and satisfaction.
- Maintain accurate records of customer interactions and transactions through data entry.
- Collaborate with team members to enhance client services and improve overall customer experience.
- Utilize Microsoft Office and other software tools to manage customer information efficiently.
- Demonstrate effective phone etiquette while communicating with clients to foster positive relationships.
- Analyze customer feedback and provide insights for service improvement.
- Process cash handling transactions as required, ensuring compliance with company policies.
- Proven experience in customer service or call center environment is preferred.
- Bilingual or multilingual proficiency is a plus, particularly in English and other languages.
- Strong communication skills with the ability to engage effectively with diverse clientele.
- Proficient computer skills, including familiarity with Microsoft Office applications.
- Excellent typing skills for efficient data entry tasks.
- Ability to handle sales inquiries and promote products/services effectively.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Previous experience in client services or sales is advantageous but not mandatory. Join us in delivering exceptional service while growing your career in a supportive environment!
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