Receptionist & Customer Service Representative

Aeronet Wireless Broadband

Guaynabo, PR
Permanente
Tiempo completo

Hace 7 días

*GENERAL DESCRIPTION*The Receptionist & Customer Service Representative is responsible for managing front-office operations and providing exceptional customer service. This hybrid role ensures smooth communication within the organization, handles administrative tasks, and supports customer inquiries and solutions. The Receptionist & Customer Service Representative will have a professional demeanor, excellent organizational skills, and a proactive approach to resolving customer needs.*ESSENTIAL DUTIES & RESPONSIBILITIES*

Greet and assist visitors, ensuring they are directed to the appropriate departments or personnel
Answer, screen, and forward phone calls, taking messages when necessary
Maintain a clean and welcoming reception area
Perform general clerical duties such as photocopying, scanning, mailing, and filing
Handle incoming and outgoing mail, packages, and deliveries
Assist in the preparation of reports, presentations, and correspondence
Reserve meeting rooms and set up necessary materials (projectors, refreshments, etc.)
Respond to inquiries from customers, clients, or the public, providing accurate information or redirecting them as appropriate.
Respond promptly to customer inquiries via phone, email, or live chat.
Resolve customer complaints and provide solutions within company guidelines.
Record customer interactions and update customer account information in CRM systems.
Redirect inquires to appropriate departments or teams when necessary.
Assist in customer retention efforts, including follow-ups and providing solutions.
Provide product or service information to customers and assist in decision-making.
Coordinate daily schedules for installations or service appointments.
Collaborate with internal departments to address customer needs.
Other essential duties assigned as required by supervisor

*EDUCATION AND EXPERIENCE*

Associate's Degree in Business Administration or related field with one (1) year of experience; or High School Diploma or equivalent plus two (2) years of related experience.
Prior experience in customer service and administrative support, preferably in a corporate environment.

*SKILLS, KNOWLEDGE & QUALIFICATIONS*

Ability to maintain professionalism and confidentiality
Excellent organizational skills and attention to detail
Strong communication skills, both written and verbal
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
Strong people skills with a customer service mindset
Proficiency in office software and equipment
Ability to manage multiple tasks and deadlines effectively
Capable of handling unexpected situations and resolving issues proactively
Clear, concise, and professional written and verbal communication
Ability to collaborate effectively with team members across departments
High accuracy in tasks such as scheduling, record-keeping, and customer communications
Excellent oral and communication skills (English & Spanish).

*WORK SCHEDULES & ENVIRONMENT*

On-site in Guaynabo, PR
Location: Office-based, front desk and customer service area.
Schedule: Standard Monday–Friday workweek, with flexibility to support occasional evening, weekend, or holiday needs.
Work Setting: Professional office environment with direct interaction with visitors, clients, and internal teams, primarily through phone, email, and live chat.

*BENEFITS*

401(k) matching
Dental insurance
Health insurance
Life insurance
On-site gym
Paid time off
Vision insurance

Job Type: Full-timeExpected hours: 40 per weekWork Location: In person

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