Field Operations Support Assistant

• Prepares death certificates, prayer cards, and related documents
• Completes required permits and or certificates
• Prepares and processes Veterans’ Paperwork
• Prepares marker monument placement paperwork
• Ensures the required documentation to support requested products and services is accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors, and payroll as needed
• Acts as backup to the Receptionist
• Greets family members and friends
• Communicates the client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet, and in person
• Maintains professional and cooperative relationships with the county clerk, the medical examiner, and the physicians

• High School or equivalent

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

• Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail-oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Service Corporation International