Supervisor - Tecnico De Farmacia Bl

• Handle inbound calls from pharmacies.
• Manage administrative pre-authorizations, including cases related to travel, costs, and other scenarios defined during the training process, ensuring compliance with established guidelines.
• Verify insurance eligibility, benefits, and coverage in the corresponding systems.
• Validate, enter, and process medical prescriptions in the assigned platforms, as well as create cases inRxPath.
• Providebasic guidance on medications, prescription status, and related processes.
• Accurately and promptly document all interactions in the systems.
• Efficiently manage multiple systems and databases simultaneously.
• Meet quality metrics, productivity standards, service levels, and response time requirements.
• Maintain information confidentialityin accordance withHIPAA and applicable regulations.
• Identifyand escalate cases requiringadditionalintervention or pharmacist review.
• Follow company policies, procedures, and established guidelines.
• Notify supervisor of any situation that may affect operations, whether related to clients or employees that mayimpactthe proper functioning of the company.
• Any other taskdesignatedby the immediate supervisor or manager, not limited to the above.

• Minimum 6 months of experience as a Pharmacy Technician and in customer service in a Call Center (preferred).
• Basic knowledge of pharmaceutical processes and patient care.
• Experience handling high call volume (preferred).
• Knowledge of pharmaceutical terminology and medications.
• Pharmacy systemsproficiency.
• Ability to work with multiple systems simultaneously.
• Basic knowledge of health insurance benefits (Medicare, Medicaid, commercial plans).
• Proficiencyin technology tools and computer equipment.
• Good keyboard management and data entry skills.
• Excellent verbal and written communication skills with clear diction.
• Active listening skills and telephone contact abilities.
• Customer service orientation and patient empathy.
• Ability toidentifyand respond to customer needs.
• Ability to manage pressure and high workload.
• Attention to detail and accuracy in information handling.
• Adaptability to interact with different customer profiles.
• Teamwork and collaboration.
• High sense of responsibility, ethics, and professionalism.
• Availability to work rotating schedules and shifts.
• Bilingual — Spanish and English (spoken and written) preferred.

• Active registration as a Pharmacy Technician with the Puerto Rico Board of Pharmacy Examiners (Law ). Valid PTCB (Pharmacy Technician Certification Board) orExCPTcertification.
• Courses or certifications related to the field.

• Work is primarily sedentary,approximately 7to 8 hours, to successfully fulfill essential functions.
• Constant exposure to computerized equipment to perform job functions.
• Vision, speaking, and hearing arerequiredto execute functions and be understood.
• Must be available to work overtime when operational needs require it.

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